IT Infrastructure Management

Ensuring business continuity, robust security, and regulatory compliance while reducing costs is a must for today’s IT organizations. Building agile, responsive, and scalable infrastructures that advance business strategy.

MechanixLab offers a range of services that enable organization to Build, Deploy ,Run the business operations always in ON services to deliver a seamless customer experience, and accelerate ROI – transforming infrastructure from a cost center to a true driver of business performance and improved productivity.

By teaming of our expert consultants with yours IT leaders, help you decide what, how and when you can accelerate and optimize Infrastructure with the benefits of cost savings, increase productivity and performance, consistency and Enhance Security.

Our comprehensive suite of solutions is focused on your needs, helping our clients build, optimize and manage their IT infrastructure operations in the areas of:

Workplace Services

  • Desktop lifecycle Management
  • Mobile Device Management
  • Automated Provisioning, development & support
  • Multi-vendor asset management, break/fix, software & infrastructure management
  • Messaging & Collaboration
  • Automated Compliance and Auditing
  • Company Security policy Validation and Reporting
  • Software Reporting & Management

Security & IT Infrastructure Audit

• Identity and Access Management
• Cyber Security services
• Data Security services
• GRC services (Governance, Risk and Compliance)
• Security Assurance services
• Vulnerability assessment of your Network
• Cryptographic solutions
• Firewall, Intrusion Detection System (IDS) and Intrusion Prevention System (IPS)
• Implementing Certification Authority (CA)
• Data Masking, Encryption and DLP
• Multi-Factor Authentication (2FA)
• App. Vulnerability Assessment and Testing
• Business Continuity & Disaster Recovery

End User Computing

  • Centiloo provides comprehensive End-User Computing Services that features tight integration between IT Service Desk, Desktop Management Services, and end-to-end support for Mobility.
  • Intelligent automation platforms to eliminate human errors and automate repetitive, rule-based processes
  • Assesses your competence and capabilities against a set of operational and strategic criteria, and helps you create a roadmap to success

Service Desk

Single point of contact for end users

Our Enterprise Service Desk is the single point of contact for all end users across your enterprise. We ensure they have access to all Information Services needed to restore their service quickly. Our service desk reduces support costs and increases your productivity and satisfaction through four key tenets:

  • Driving resolution and fulfillment at first contact
  • Providing complete end-to-end ownership for all incidents and service requests
  • Function seamlessly in a multi-sourced environment, providing an outstanding end-user experience
  • Provisioning the services to the world from around the world

We focus on driving business value from a business perspective. Our services stitch together all aspects of Information Services across infrastructure and applications — regardless of your service provider.

Backup, Recovery & Archiving

  • Centiloo offers fast, efficient backup and recovery through a complete software and hardware solution, facilitating fast, daily full backups for virtual environments, remote offices, enterprise applications, NAS servers, and desktops/laptops.
  • offers revolutionary deduplication storage systems that continue to change the nature of disk backup, archiving, and disaster recovery with high-speed, inline deduplication
  • Backup and recovery software centralizes, automates, and accelerates data backup and recovery across your IT environment.
  • Software is built from a single platform and unifying code base for integrated data and information management, delivering the benefits of a holistic approach to protecting, managing and accessing data. Centiloo offer complete solutions by partnering with industry leading Solutions provider.

Data Center Services

• Full spectrum of Hosting & Data management services
• Data Center & Infrastructure Management
• Modernization & Transformation
• DC Ops, Server, Storage & Network Managed Services
• Security & Monitoring Services
• Data Center monitoring & Management Solutions
• Centralized Battery and UPS monitoring Solutions
• Automation using Vendor and GTL toolsets and ITIL process Library

Infrastructure Application Services

Infrastructure Application Support Services follows a standard set of processes for engagement, knowledge transition and operational support to bring manageability and improve availability, security and extensibility (technology migrations) to various applications in client environment.

  • Business Operations Support
  • Asset and Configuration Management
  • Service Continuity Management
  • Incident and Problem Management
  • Service level and Knowledge management
  • Minor enhancements
  • Technology migrations as per strategic IT roadmap
  • Patch upgrades
  • Performance monitoring and continual Improvements
  • Change and Release Management
  • Application Requirement Due Diligence
  • Feasibility studies
  • Initial Testing/POC
  • Planning and execution for deployment
  • Application Delivery and Support
  • Communication Applications
  • Directory Applications, Backup Solutions

IT Service Management & Automation

This service comprises planning, installation, testing and go-live, as well as
operation and maintenance of database systems – including release management,
monitoring,performance management and tuning:

  • Service Desk Software
  • Network and Applications monitoring, Performance Monitoring
  • Service Catalog
  • Configuration Item  & Monitoring
  • CMDB
  • Desktop and Mobile Device management
  • Automated Service deployment and Integration
  • Process Optimization and Automation

Battery Monitoring and Alert Management system

  • Remote control and monitoring of UPS and other security relevant devices
  • Monitoring, measurement and control units for battery systems
  • Monitoring and control units for all kinds of sensors and actuators
  • Seamless integration into UPS Management Solutions
  • Highly scalable and reliable UPS Management Software
  • Full range of applicability: From single desktop systems to multi-platform computing centers
  • Patented monitoring,management and alarm system for lead, NiCd, NiMH and Li-Ion batteries.
  • To avoid sudden failure of UPS due to battery defects, maintenance of batteries, extension of battery life, preserving batteries in a healthy status, long term data recording and analysis

Networking Services

• Network Optimization services
• Network planning, architecture, design and implementation.
• Network Security services, Monitoring and Management
• Enhanced wire line, wireless & IP network management services & systems integration
• Global Security and Network Operating Centers (NOC/SOC)
• Managed LAN, WAN, Firewalls, Switches, Routers, VPN, IPT

Messaging & Collaboration Services

  • Messaging Applications
    Our Messaging team takes a proactive approach in reducing problems to optimize productivity and uncovering potential efficiency issues before they affect users. Addressing hidden vulnerabilities in the infrastructure and operational processes can result in improved uptime and lower support costs.
     ->Enterprise Email and Archival
    ->Enterprise Messaging & Chating
    -Mobile Device Management
  • Directory Services
    ->Active Directory
    ->AD Rights Management Service
  • Remote Access
    ->Secure Remote Access Gateway
    ->Dual Factor Authentication

System Integration and Database Management

  • Databases:
    This service comprises planning, installation, testing and go-live, as well as
    operation and maintenance of database systems – including release management,
    monitoring und tuning.
  • Middleware:
    This involves the operation of applications for standard middleware –
    which is necessary when it comes to integrating a customer’s heterogeneous
    application systems and platforms.
  • Standard Business Applications:
    This service encompasses planning, installation, monitoring of and reporting
    on installed applications and their interfaces, and includes administration
    and operation services.

Server and Appliances Management

From software upgrades to hardware refreshes and even complete location moves, Centiloo solutions Ltd has a proven track record of on-time, on-task, and on-budget deployment delivery. Whether your organization needs short-term assistance with a particular deployment or you are looking for a long-term partner to assume responsibility for your deployment process, Centiloo has the knowledge, people, and proven processes to satisfy your needs.This portfolio of services includes:

  • Project Management
  • Requirements Management
  • Desktop Deployment
  • Server and Storage Deployment
  • Technical Refresh Services
  • Hardware Deployment
  • Windows,Linux/Unix Deployment
  • Cloud Server deployment
  • Technical and Maintenance Services
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